Returns and Refunds Policy

Thank you for shopping at Grotto Hire UK .

Please read this policy carefully. This is the Returns and Refunds Policy of Grotto Hire UK. This Returns and Refunds Policy for Grotto Hire UK.

Products and Services

Bookings can be cancelled 72 hours before the date of your booking.

Refunds after the date of the booking  will only be issued in special circumstances –

  • Your experience is deemed to be unsatisfactory (manager’s discretion).

Refunds will not be issued if you miss your booking.

If you are late to your booking, you will have to wait for the next available slot but we will not refund your order.

If you receive a refund, once approved, it may take anywhere up to ten business days for your bank to process the refund and for the funds to be returned to the account.

In some cases – usually where a refund has been issued in quick succession after the original charge – the refund request may go through in the form of a reversal. In this case, the original payment will simply ‘drop off’  your statement, rather than an additional line item appearing.

If your you have not seen the original charge being reversed or refunded after ten days, we’d recommend contacting your bank directly to ensure that this is resolved.

We recommend contacting us for assistance if you experience any issues with our products and services.


Contact US

If you have any questions about our Returns and Refunds Policy, please contact us at: